COVID-19 Updates

September 15, 2020

In-person services and telehealth!

In-person well care

The ParTNers Center is open for in-person annual physicals, biometric screenings, chronic condition management, immunizations (such as flu and pneumonia shots) and other well services. We encourage you not to put off these important preventive services; we care for you with the highest safety protocols.

Telehealth

We are also handling many healthcare needs through telehealth (telephone), including:

  • Minor concerns such as sinus infections, UTIs, colds, rashes and joint pain

  • Help managing chronic conditions such as allergies, asthma, diabetes and high blood pressure

  • EAP counseling visits

If, during your telehealth visit, we think we need to see you in person for additional lab work, testing or follow-up, we will schedule an appointment for you to come in.

 

There is no charge for telehealth visits for PPO members; for CDHP members, the cost is the same as an in-office visit until you reach your deductible, then there is no cost.

Schedule an appointment

Call the Partners Center at 615-741-1709 to schedule an appointment. Telehealth hours are the same as our clinic hours: 8 a.m. to 4:30 p.m. Monday - Friday.

Not sure whether you need a telehealth or in-person visit?

Call, and together we will determine your best course of care.

June 30, 2020

Telehealth!

While we are open and seeing patients in person, the ParTNers Center is now handling many employees' health care needs through telehealth.* These include:

  • Minor concerns such as sinus infections, UTIs, colds, rashes and joint pain

  • Help managing chronic conditions such as allergies, asthma, diabetes and high blood pressure

  • EAP counseling visits

  • Even parts of your annual physical

Although we can’t do strep tests or blood draws, look in your ears, or listen to your heart and lungs via telehealth, you still get real interaction with a health professional — from the comfort of your home. If your provider determines you need a prescription, we can write one for the pharmacy of your choice.

 

Telehealth is not only more convenient for you, it also helps keep our waiting room reserved for those who need to come in for a hands-on check. And, of course, there is no charge for telehealth visits for PPO members; for CDHP members, the cost is the same as an in-office visit until you reach your deductible, then there is no cost.

Schedule an appointment

Call the Partners Center at 615-741-1709 to schedule an appointment. Telehealth hours are the same as our clinic hours: 8 a.m. to 4:30 p.m. Monday - Friday.

Not sure whether you need a telehealth or in-person visit?

Call, and together we will determine your best course of care.

 

We are here to help you navigate these tough times. If you have a concern and need guidance, don’t hesitate to give us a call.

 

* All telehealth visits are conducted by phone; we do not currently offer a video option.

March 24, 2020

A few more changes starting today.

For the safety of our patients and staff and out of an abundance of caution, we are suspending most in-person visits in the ParTNers Center for the time being. Below are some new procedures to know:

  • We will make in-person appointments only when absolutely necessary, which will be determined when you call for an appointment. 

  • Based on CDC, TDH and local government guidance, we are still offering telehealth visits (by phone) Monday-Friday during regular hours. If you need care or guidance, please call us at 615-741-1709. We can help with illness symptoms, manage your medical conditions, conduct EAP and behavioral health visits, refill prescriptions, and answer your questions and concerns.

  • If we’re unable to take your call immediately, leave a message and we will call you back.

  • If you feel like you have symptoms related to coronavirus/COVID-19, call us to talk through testing options and home care.

  • For our allergy shot patients, call your allergist or ENT to determine your specific plan. We will then work with you on this plan, as advised by your specialist.

  • Despite these changes, please know we are and will continue to be here for you, to help you navigate these tough times. 

  • We will reach back out as soon as we are able to see patients in the ParTNers Center again.

March 20, 2020

We are open…cautiously! (But we are not testing.)

The coronavirus situation is changing fast. So fast, it’s hard to keep up. We will continue to update you on this page as the environment and need for additional precautions changes.

 

So yes, we are open…but the care you receive from us will look and feel different from what you are used to.

 

Our top priority is the health and safety of our patients, providers and staff. As we stated in our previous update, we are following TN Department of Health (TDH) and Centers for Disease Control & Prevention (CDC) guidelines.

 

But what does this mean exactly? Right now it means:

  • We do not have COVID-19 tests.

  • No walk-ins, please. We ask you to call first to schedule an appointment or talk to a provider.

  • Our providers will provide a telephone consultation when an in-person visit may not be required to provide a diagnosis and treatment plan.

  • We are asking individuals who come for an in-person visit about their symptoms immediately upon check in to determine risk and the best course of care.

  • We require both patient and provider to wear face masks if an individual is sick (according to CDC criteria).

 

In a few weeks (or days, if needed), guidelines may change, and we will update you again.

 

These necessary precautions and adjusting them as the situation changes helps:

  • Protect all patients and community members, especially those over age 60 and high-risk patients with chronic conditions

  • Protect our providers and Center staff so they can continue to care for patients throughout this pandemic

  • Keep sick patients at home and out of the community (per CDC guidelines)

 

If you have concerns or questions about coronavirus, symptoms you’re experiencing, or other health care needs, please do not walk in, but rather call us during business hours at 615-741-1709. We are happy to discuss your situation and help you decide on the best course of action.

March 17, 2020

We're still open!

The ParTNers Health & Wellness Center is open and here to serve you. We are following TN Department of Health (TDH) and Centers for Disease Control & Prevention (CDC) guidelines.

 

If you think you have been exposed to COVID-19* or are experiencing new onset lower respiratory symptoms, such as cough or shortness of breath, you can call the TDH Coronavirus Public Information Line at 877-857-2945 for guidance on getting tested. The line is available 10 a.m. to 10 p.m. Additionally, TDH has established a website with information and guidance: tn.gov/health/cedep/ncov.html.

 

We do not have COVID-19 testing kits in the ParTNers Center. However, if you have concerns or questions about your symptoms, please give us a call during business hours at 615-741-1709. We are happy to discuss your symptoms with you to determine the best course of action.

 

Our providers can still see you for routine medical care and well visits (like allergy shots, physicals, high blood pressure and diabetes), but if you are sick we ask you to call us and speak to a nurse or provider to determine if you need an appointment or if your issue can be handled by phone. Also, it’s not too late to get your flu shot. As always, please call for an appointment. If you need parking during your appointment time, let us know when you call to schedule.

 

* COVID-19 is generally associated with lower respiratory symptoms. Upper respiratory symptoms, such as nasal congestion and drainage, are unlikely to be caused by COVID-19.

 

Keeping everyone safe

The ParTNers Center is taking diligent, proactive steps to keep patients and staff safe and minimize spread of the virus. This includes regularly wiping down surfaces with a hospital-grade disinfectant, making hand sanitizing stations available, pre-screening all patients for illness, and masking/rooming patients who exhibit new onset lower respiratory symptoms (e.g., cough, shortness of breath).*

 

March 19 Lunch & Learn postponed

Out of abundance of caution and under published guidance, we are postponing this week’s Lunch & Learn with Lametria Johnson, our new Behavioral Health Counselor. We will let you know as soon as we are able to reschedule this event. Lametria is still available for one-on-one appointments in the Center. Simply call 615-741-1709 to make an appointment.

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Hours

Monday - Friday, 8 a.m. - 4:30 p.m.

615-741-1709

WRS Tennessee Tower
312 Rosa L. Parks Ave., 3rd floor

©2019 by ParTNers Health & Wellness Center